Legal

Privacy Policy

Last updated: [DATE-PLACEHOLDER]

This page is a starting template, not legal advice. Have a licensed attorney review it against every state you collect leads from (many now have their own privacy laws beyond California's) before publishing.

1. Information We Collect

When you visit the Site or submit a lead form on the homepage or any service landing page (Windows, Roofing, Solar, Bath, or HVAC), we may collect:

Contact information you provide, such as your name, phone number, email address, and property ZIP code or address.
Project details you provide, such as the service you're interested in, project type, or notes about your request.
Usage information collected automatically, such as your IP address, browser type, device type, pages viewed, referring URL, and which landing page or ad campaign brought you to the Site.
Call and communication data, including phone numbers dialed, call duration, and — where legally permitted and disclosed to you — call recordings, when you contact one of the tracking numbers shown on our landing pages.

2. How We Use Your Information

We use the information we collect to:

Respond to your quote or estimate request and schedule appointments;
Contact you by phone, text, or email about your request, as described in our Terms & Conditions;
Route your inquiry to the appropriate local team based on the service and location you specified;
Measure which marketing campaigns and landing pages are working, using call tracking and form-analytics numbers assigned per page;
Improve the Site, prevent fraud, and comply with legal obligations.

We do not sell your personal information for money. We may share information with:

Service providers who help us operate the Site, host our forms, manage call tracking, or send communications on our behalf, under confidentiality obligations;
Local installation or service partners who need your contact and project details to fulfill your estimate request, where applicable to how our business is structured;
Advertising and analytics partners, which may be considered "sharing" for cross-context behavioral advertising under some state laws — see our CCPA Policy for how to opt out;
Legal or regulatory authorities when required by law, or to protect our rights, property, or safety.

4. Cookies & Tracking Technologies

The Site uses cookies, pixels, and similar technologies to remember your preferences, measure which pages and ads perform best, and attribute form submissions and calls to the correct marketing campaign. You can control cookies through your browser settings; disabling cookies may limit some Site functionality.

5. Phone Calls, Texts & Call Recording

Each service landing page displays a dedicated tracking phone number. Calls to these numbers may be recorded or transcribed for quality assurance, training, and marketing-attribution purposes, where permitted by law. Where required, we will disclose that a call may be recorded at the start of the call. By submitting a form, you consent to receive calls and texts as described in our Terms & Conditions.

6. Your Choices & Opt-Out

You can ask us to stop contacting you, or opt out of marketing communications, at any time by:

Replying STOP to any text message we send you;
Using the unsubscribe link in any marketing email;
Calling us at (206) 493-9510 or emailing privacy@bestremodelling.net;
Using the Do Not Sell or Share My Personal Information link in the footer of this Site.

7. State Privacy Rights (CCPA & Others)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). See our dedicated CCPA Policy for the categories of information we collect, your rights to know, delete, correct, and opt out of sale/sharing, and how to submit a request. Residents of other states with comprehensive privacy laws may have similar rights; contact us using the details below and we will honor applicable requests.

8. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure. We retain lead and project information for as long as needed to fulfill your request, maintain business records, and comply with legal obligations.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Our forms require submitters to be at least 18 years old.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

11. Contact Us

OLEKA LLC
[Street Address Placeholder], [City, ST ZIP Placeholder]
Phone: (206) 493-9510
Email: privacy@bestremodelling.net